You run your business.
We handle IT.
Straightforward IT support, security, Microsoft 365, backup, and technology projects for Golden Triangle companies with no IT department of their own.
Local support
Real people in Southeast Texas who know your business and own the next step.
Practical security
The protections that matter, working together and actively watched.
Less downtime
Monitoring and maintenance that catch problems before they stop work.
Local people.
Serious experience.
Small businesses deserve the same attention to reliability, security, and accountability that larger organizations expect.
Hands-on technology leadership across business IT, infrastructure, and industrial environments.
Experience managing systems supporting more than 1,500 users, hundreds of computers, and critical server infrastructure.
Southeast Texas roots
A local business serving local businesses, with direct communication and a practical understanding of the area.
One accountable partner
Consistency, accountability, honesty, and responsiveness guide how we work and communicate.
IT should be boring.
Your employees should be able to sign in, communicate, and get work done without constantly thinking about technology. Our job is to make that the normal experience.
Joshua Herron
Designs, supports, and secures your environment, and explains it in plain English.
Alanna Herron
Your main point of contact for introductions, check-ins, billing, and follow-up.
One plan.
No guessing.
Comprehensive ongoing IT management and security for businesses that want a dependable technology partner.
- Help desk for your team
- Device monitoring & updates
- Around-the-clock security monitoring
- Microsoft 365 administration
- Onboarding & offboarding
- Basic network monitoring
- Documentation & vendor coordination
Before managed service begins
We assess your environment and identify the work needed to reach a supportable standard. You'll know exactly what needs to change, why it matters, and what it costs before you commit. Nothing proceeds without your approval.
No surprise scope
Your proposal lists covered users, devices, services, and exclusions. On-site visits, servers, and backup are quoted separately. Month-to-month does not mean every purchase or project is included.
An IT department
without hiring one.
When something breaks, someone owns the problem. When something needs attention, someone is already watching.
Help when you need it
A clear place for employees to get help with everyday technology issues and disruptions.
Ongoing maintenance
Updates, device health monitoring, inventory visibility, and routine system care for covered equipment.
Built-in security
Managed threat protection, identity safeguards, and response processes appropriate to your environment.
Accountability
Practical recommendations, escalation, and follow-through instead of a collection of disconnected vendors.
Email or submit a ticket
support@theitguys.us, or the client portal (login link on our website).
Call when your business can't work
Clients get the urgent support number when they sign on.
Monday–Friday, 8am–5pm
Central time.
On-site when remote can't fix it
Billed hourly or from a prepaid monthly block.
Your business should
own its accounts.
Email, files, sign-ins, and collaboration are essential business assets. They should be secure, organized, and controlled by the business, not a former employee or outside provider.
Accounts & access
Create and remove accounts, manage permissions, enable multifactor authentication, and support secure sign-ins.
Business email
Set up and support company-domain email, Outlook, shared mailboxes, and reliable mail flow.
Files & collaboration
Help teams work with OneDrive, SharePoint, and Teams using sensible access and sharing practices.
Migration & cleanup
Plan transitions from personal accounts or legacy mail providers, with attention to business continuity and data ownership.
Keep control where it belongs
Your business should retain ownership of its domain, Microsoft 365 tenant, administrative accounts, and business data. We manage technology on your behalf, not as a substitute for your ownership.
Security is more
than antivirus.
Most small businesses do not need a complicated security program. They need the important protections working together, and someone accountable for them.
Around-the-clock monitoring
Managed threat protection on covered computers, watched day and night by a dedicated security operations team.
Email & identity
Multifactor authentication, account protections, phishing awareness, and review of suspicious access or mailbox behavior.
Risk reduction
Identify exposed weaknesses, aging systems, risky configurations, and gaps that deserve priority attention.
Response readiness
Define who responds, what gets isolated, how incidents are escalated, and how operations can be restored.
Security is an ongoing practice
No tool can guarantee that an incident will never happen. Effective protection combines technology, maintenance, sound access practices, and a workable response plan.
Backed up is not
the same as recovered.
A backup matters only if you can restore the systems and data your business needs to operate.
Restore operations
For supported workloads, cloud-based recovery options can help bring critical servers online while local equipment is repaired.
Protect critical data
Plan backup coverage around the files, applications, and servers the business depends on.
Multiple recovery options
Use appropriate backup destinations and recovery methods to reduce reliance on a single copy or location.
Verify restorability
Review backup results and conduct recovery validation appropriate to the service and business risk.
Recovery planning comes first
We identify which systems matter most, acceptable downtime, and how recovery would actually work. Recovery speed depends on the workload, connectivity, configuration, and agreed service design.
Reliable connections.
Fewer interruptions.
Your network connects the people, applications, phones, printers, and devices your business relies on every day.
Wi-Fi that fits the space
Access point placement and configuration designed for usable coverage and capacity.
Business network design
Switching, firewalls, and segmentation that support reliability and sensible security.
Problem solving
Find the cause of recurring connectivity, printer, and device communication problems.
Growth & replacement
Replace aging equipment and plan for new employees, offices, and connected devices.
Eliminating recurring network problems
A Southeast Texas business was experiencing frequent wired network interruptions that disrupted daily operations. We identified a patchwork of unmanaged network switches and rebuilt the network with properly installed cabling, centralized managed switching, and separate network segments for critical systems.
The result: recurring connectivity problems were eliminated, leaving the business with a more reliable, organized, and manageable network.
Get the foundation right.
Not every problem needs an ongoing plan. We also take on clearly scoped technology projects.
IT cleanup & setup
Untangle old accounts, unsupported devices, inconsistent configurations, and undocumented systems.
New computers & offices
Plan and deploy business workstations, equipment replacements, and new office technology.
Email & cloud migrations
Move business communications and files to appropriately owned and managed platforms.
Cameras & infrastructure
Design and install camera systems, cabling, network equipment, and supporting infrastructure as scoped.
A practical path to managed IT
For businesses moving to our managed plan, we identify and quote necessary standardization work first. Project work can also stand alone.
Your IT team can be remote.
Your local support shouldn't be.
Corporate IT can fix a lot from a distance. It can't trace a cable, swap a switch, or sit with your staff while a problem gets solved. We're the local hands, working within your existing IT's procedures.
Your corporate IT
Systems & policies
The IT Guys
Local, hands-on support
Your office
People & equipment
On-site troubleshooting
Computers, printers, connectivity, and equipment replacements: the problems that can't be solved remotely.
Network & office equipment
Wi-Fi, switches, cabling, conference rooms, and internet provider troubleshooting, coordinated with your IT team.
Works with your IT team
We follow your established procedures, update their tickets, and only touch what they approve.
Knows your office
A local tech who learns your space, equipment, and people, so you don't re-explain your office on every visit.
Keep what works. Add what's missing.
No replacing your existing IT systems or provider. We fill the gap between a remote help desk and the people who need help in the room.
Find out where
your IT stands.
Start with a conversation about your business, what is working, and what may be putting your operations at risk.
Free IT & Security Review
A 30-minute conversation about your technology, frustrations, and security concerns. No cost and no obligation to change providers. You'll walk away with:
- A plain-English picture of where your IT stands
- The top risks we see
- What we'd fix first, and what it would cost
Book a time
Pick a 30-minute slot that works for you.
Talk it through
We learn how your business runs and what's getting in the way.
Get a clear plan
A written recommendation and price, approved by you before any work starts.
Even if you are under contract, we can help you understand the practical steps, risks, and options before you make a change.
Free switch review: switch.theitguys.us